Boosting business outcomes for a better customer and employee experience
From touch-tone to conversation, agent coaching to AI-powered learning, reporting and analytics to AI-powered business insights and actions, AI technologies are changing the customer contact landscape.
Fifty years have passed since customer self-service came on the scene, broadening and revolutionizing customer service. This revolution flourished in the 1980s through voice user interfaces and chat, which paved the way for eventual rapid contact center AI innovation and adoption.
In 2023, AI is now everywhere-from digital customer self-service to quality management and analytics-enabling more intelligent and empathetic interactions in addition to better quality, accuracy, and business insights.
